Salesforce is a popular cloud-based CRM platform that is widely used by businesses to manage their sales, marketing, and customer service operations. As a fresher looking to get into the Salesforce ecosystem, you need to be well-prepared for the interview process.
To help you with this, we have put together a list of 50 Salesforce interview questions and answers that are tailored for freshers.
Check part 1:
| Question | Answer |
|---|---|
| 1. What is Salesforce? | Salesforce is a cloud-based CRM platform that helps businesses manage their sales, marketing, and customer service operations. |
| 2. What is a lead in Salesforce? | A lead is a person or company that has shown some interest in your product or service. |
| 3. What is a campaign in Salesforce? | A campaign in Salesforce is a specific marketing initiative that is designed to generate leads or promote a product or service. |
| 4. What is a contact in Salesforce? | A contact in Salesforce is an individual who is associated with an account and has a specific role or function within the company. |
| 5. What is an account in Salesforce? | An account in Salesforce is a company or organization that has a business relationship with your company. |
| 6. What is an opportunity in Salesforce? | An opportunity in Salesforce is a potential sales deal that has the potential to be closed. |
| 7. What is a case in Salesforce? | A case in Salesforce is a customer support request or issue that needs to be resolved. |
| 8. What is a workflow in Salesforce? | A workflow in Salesforce is a series of automated actions that are triggered by a specific event. |
| 9. What is a validation rule in Salesforce? | A validation rule in Salesforce is a rule that ensures data entered into a record meets specific criteria. |
| 10. What is a report in Salesforce? | A report in Salesforce is a summary of data that is displayed in a table or chart format. |
| 11. What is a dashboard in Salesforce? | A dashboard in Salesforce is a visual representation of data that helps users track key performance metrics. |
| 12. What is a role in Salesforce? | A role in Salesforce determines a user's level of access to records within the platform. |
| 13. What is a profile in Salesforce? | A profile in Salesforce is a collection of settings and permissions that determine what a user can and cannot do within the platform. |
| 14. What is a permission set in Salesforce? | A permission set in Salesforce is a collection of permissions that can be assigned to users to provide additional access to records or functionality. |
| 15. What is chatter in Salesforce? | Chatter in Salesforce is a collaboration tool that enables users to communicate with each other in real time. |
| 16. What is a lightning component in Salesforce? | A lightning component in Salesforce is a reusable piece of code that can be used to build custom functionality within the platform. |
| 17. What is a sandbox in Salesforce? | A sandbox in Salesforce is a copy of the production environment that can be used for testing and development purposes. |
| 18. What is a package in Salesforce? | A package in Salesforce is a collection of customizations that can be installed in an org to add new functionality. |
| 19. What is the difference between a master-detail relationship and a lookup relationship in Salesforce? | A master-detail relationship in Salesforce is a relationship between two objects where the detail record is dependent on the master record. A lookup relationship is a relationship between two objects where the detail record is not dependent on the master record. |
| 20. What is a trigger in Salesforce? | A trigger in Salesforce is a piece of Apex code that is executed when a specific event occurs, such as the creation or update of a record. Triggers can be used to automate complex business processes and customize the platform to meet the unique needs of a business. |
Here's part 2 of salesforce interview questions and answers for freshers to pass the interview with good marks:
| Question | Answer |
|---|---|
| 21. What is Apex in Salesforce? | Apex is a programming language used to customize and extend the functionality of Salesforce. |
| 22. What is Visualforce in Salesforce? | Visualforce is a markup language used to create custom user interfaces in Salesforce. |
| 23. What is SOQL in Salesforce? | SOQL (Salesforce Object Query Language) is a query language used to search for specific records in Salesforce. |
| 24. What is SOSL in Salesforce? | SOSL (Salesforce Object Search Language) is a search language used to search across multiple objects in Salesforce. |
| 25. What is a governor limit in Salesforce? | A governor limit in Salesforce is a limit on the number of resources that can be used within a single transaction. |
| 26. What is the difference between a trigger and a workflow in Salesforce? | A trigger in Salesforce is a piece of Apex code that is executed when a specific event occurs, whereas a workflow is a series of automated actions that are triggered by a specific event. Triggers are typically used to automate more complex business processes, while workflows are used for simpler tasks. |
| 27. What is a field in Salesforce? | A field in Salesforce is a specific piece of data that is associated with a record in the platform. |
| 28. What is a record type in Salesforce? | A record type in Salesforce is a way to differentiate between different types of records within the same object. |
| 29. What is a picklist in Salesforce? | A picklist in Salesforce is a field that allows users to select a value from a predefined list of options. |
| 30. What is a lookup field in Salesforce? | A lookup field in Salesforce is a field that allows users to associate one record with another record in a different object. |
| 31. What is a formula field in Salesforce? | A formula field in Salesforce is a field that is calculated based on a formula that combines data from other fields within the same record. |
| 32. What is a roll-up summary field in Salesforce? | A roll-up summary field in Salesforce is a field that summarizes data from child records and displays it on the parent record. |
| 33. What is a junction object in Salesforce? | A junction object in Salesforce is an object that is used to create a many-to-many relationship between two other objects. |
| 34. What is a record type in Salesforce? | A record type in Salesforce is a way to differentiate between different types of records within the same object. |
| 35. What is a sharing rule in Salesforce? | A sharing rule in Salesforce is a rule that specifies how records should be shared with other users or groups within the platform. |
| 36. What is a role hierarchy in Salesforce? | A role hierarchy in Salesforce is a way to organize roles in a hierarchy to control access to records within the platform. |
| 37. What is a permission set in Salesforce? | A permission set in Salesforce is a collection of permissions that can be assigned to users to provide additional access to records or functionality. |
| 38. What is a sharing group in Salesforce? | A sharing group in Salesforce is a group of users who share access to the same set of records within the platform. |
| 39. What is a community in Salesforce? | A community in Salesforce is a way to share information and collaborate with external users, such as customers, partners, or vendors, through a customized and branded portal. |
Here comes the 3rd and the last part of salesforce interview questions for freshers:
| Question | Answer |
|---|---|
| 40. What is a sandbox in Salesforce? | A sandbox in Salesforce is a copy of an organization's data and metadata that can be used for development, testing, and training purposes without affecting the production environment. |
| 41. What is a deployment in Salesforce? | A deployment in Salesforce is the process of moving changes from one environment to another, typically from a sandbox to a production environment. |
| 42. What is the difference between a standard object and a custom object in Salesforce? | A standard object in Salesforce is an object that is provided by the platform, such as Accounts or Contacts, whereas a custom object is an object that is created by the user to store specific data that is not already provided by the platform. |
| 43. What is the difference between a profile and a role in Salesforce? | A profile in Salesforce is a collection of settings and permissions that determine what a user can see and do within the platform, whereas a role is a way to control access to records within the platform. |
| 44. What is a managed package in Salesforce? | A managed package in Salesforce is a collection of customizations, such as Apex code, Visualforce pages, and custom objects, that can be distributed and installed in other Salesforce organizations. |
| 45. What is a data loader in Salesforce? | A data loader in Salesforce is a tool that can be used to import, export, or delete large amounts of data from the platform. |
| 46. What is the difference between a lookup relationship and a master-detail relationship in Salesforce? | A lookup relationship in Salesforce is a relationship between two objects where one object has a field that references the other object, whereas a master-detail relationship is a relationship between two objects where the child object depends on the parent object and inherits certain characteristics, such as sharing and security settings. |
| 47. What is a trigger handler in Salesforce? | A trigger handler in Salesforce is a design pattern that is used to encapsulate and separate business logic from trigger code, making it easier to maintain and test. |
| 48. What is a page layout in Salesforce? | A page layout in Salesforce is a way to customize the appearance and organization of information on a record detail page. |
| 49. What is a validation rule in Salesforce? | A validation rule in Salesforce is a rule that checks whether data entered by a user meets certain criteria, and displays an error message if the criteria are not met. |
| 50. What is an approval process in Salesforce? | An approval process in Salesforce is a process that allows specified users to approve or reject records based on specific criteria, such as an opportunity exceeding a certain amount or a discount percentage being above a certain threshold. |
These are just some of the many possible questions and answers that a Salesforce fresher might encounter in an interview.
Why Prepare for a Salesforce Interview?
Preparing for a Salesforce interview is essential for any candidate who wishes to excel in the interview process and secure a job in the industry. It is important to understand that Salesforce is a highly competitive and sought-after field, and as such, employers are looking for candidates who possess the necessary knowledge, skills, and experience to excel in their roles.
By preparing for a Salesforce interview, candidates can demonstrate their understanding of the platform's core features and functionality, as well as their ability to customize and develop solutions that meet specific business requirements. This can help to differentiate them from other candidates and increase their chances of being selected for the position.
Additionally, preparing for a Salesforce interview can help candidates to identify any gaps in their knowledge or skills, and provide an opportunity to address these areas before the interview. This can help to boost confidence and ensure that candidates are well-prepared to answer any questions that may be asked during the interview.
It is important for candidates to have a solid understanding of the platform's core features and functionality, as well as some experience with customization and development, in order to be successful in a Salesforce role.
What are the 7 most common interview questions and answers for freshers?
Before I conclude the article, I want you to read and memorize these common interview questions that someone may ask you in a salesforce interview as well:
| Interview Question | Answer |
|---|---|
| Can you tell us about yourself? | This is your opportunity to introduce yourself to the interviewer and highlight your relevant skills and experiences. Keep your response brief and focused on your professional background and achievements. |
| Why do you want to work for our company? | Do some research on the company and identify some specific reasons why you are interested in working there. Highlight the company's culture, values, and mission statement as well as any industry awards or recognitions they have received. |
| What are your strengths? | Identify your key strengths and provide specific examples of how you have used these strengths in your previous roles. Make sure your strengths are relevant to the position you are applying for. |
| What are your weaknesses? | Identify a weakness that you are actively working to improve and provide specific examples of how you are addressing this weakness. Make sure the weakness is not a critical skill required for the position. |
| Can you tell us about a time when you had to overcome a challenge? | Provide a specific example of a challenge you faced, how you overcame it, and what you learned from the experience. This question is designed to assess your problem-solving skills and ability to work under pressure. |
| How do you handle conflict with colleagues or team members? | Provide a specific example of a conflict you faced, how you addressed it, and what you learned from the experience. Emphasize your communication and conflict resolution skills. |
| What are your salary expectations? | Do some research on the industry standard salary for the position you are applying for and provide a range based on your experience and qualifications. |
It's important to note that these questions are just a starting point and may vary depending on the company and position you are applying for.
With the right preparation and knowledge, however, any motivated candidate can excel in a Salesforce interview and land their dream job in the industry.
Good luck to you!